Although it is a process that nobody wants to go through, every week car brands make dozens of recalls that affect thousands of automobiles – cars, motorcycles, quads, commercials, trucks and others.
The recalls They are key procedures in the search and detection of manufacturing or design faults that may affect the safety of the owners or that of the rest of the road users. The recalls are necessary to solve these faults, however, how can I know whether or not I have to take the car to the official workshop or I am affected by a recall?
How do recalls work?
When a manufacturer or a third party detects a fault, it is communicated to the authorities, whether community, national or regional, so that launch an alert that reaches all owners.
The laws within the European Union are very clear and it is that Manufacturers and brands have a legal obligation to inform the authorities of the defect or defects that may affect a car affected by a failure as well as the procedure to follow.
Although the European regulations are clear, the national one talks about the obligation of the manufacturer to make a notice to the affected autonomous administrative authorities so that they are in charge of communicating it to the owners who appear in the databases and records.
Besides, the Spanish Agency for Consumption, Food Safety and Nutrition It is also responsible for giving the alarm signal and communicating the problem.
As a general rule, brands make use of the database of the General Directorate of Traffic to know the address of the current owner – hence the need to keep this data as updated as possible – although this also as a general rule the DGT does it automatically.
Other manufacturers, in addition to this system, offer a more personalized service and it is they themselves who, in addition to this procedure, They call the owners listed in their databases to inform them of the problem and the procedure to follow.
With the advancement of telematics systems, many manufacturers also proceed to announce these recalls on your pages web, something that we could observe in the emissions problem of the Volkswagen Group or the problems with the airbags of Takata.
As you already know, for a little over a year we have published an article that collects all the calls for review announced by the European Commission in European territory, articles that serve as the basis for an investigation that you want to carry out on your own cars.
If you think that your car may be affected, the best thing is that you consult us so that we can pass you the data or directly call the service of customer service for your brand in order to verify that your car is or is not affected by the call for review. This can be easily verified with the frame number or the registration of your vehicle so have everything at hand.
If you are unable to contact your brand in customer service or customer service, you can also choose to consult the official workshops and it is that they receive daily data on scheduled tasks, recalls and internal campaigns of the manufacturer.
Where can I see if my car has been recalled?
This is very simple.
On the one hand you can keep an eye on our news by subscribing to our daily newsletter.
You can also check the bulletins issued from the AECOSAN, Facua, OCU or from the European Commission itself.
5 things to keep in mind if your car has been recalled
- Calls for review, regardless of the cost they represent, are free of charge and cannot under any circumstances – either due to consumables or non-consumables – represent a cost to the owners. By this we mean that recalls that result in labor, repairs or replacement with other parts cannot have an impact on the customer’s pocket.
- Even if we have received a registered letter or have been called or contacted by another means that our vehicle has been called for review, as long as it does not indicate it clearly, you can continue using your car.
- Revision calls may or may continue to occur after the expiration of the warranty and even after the change of ownership. As many are manufacturing or construction defects that affect safety, the manufacturer will have to take care of it for the life of the car, whether or not warranties have expired or in-house checks have been passed or not.
- Except for loss or deterioration of the good, the manufacturer is not obliged to compensate the owner in the event of a recall nor will they be obliged to offer a replacement vehicle as long as the scheduled action does not exceed a reasonable time. In cases where the vehicle must literally be parked due to an investigation, we can demand damages from the manufacturer among which are the replacement vehicle.
- The recalls are mandatory and more those that pose a risk to road users or the environment. In case of skip a mandatory review call we could have ITV problemsThat is why we recommend that if you have to undergo a review call, you keep the invoice safely with the details of the actions carried out on the car as well as the intervention and the parts revised or replaced.